Frequently Asked Questions

How can I purchase a subscription to Clean Drive?


You can purchase a subscription by logging into the Clean Drive app and then click the upgrade now button at the top of the page. Or go to the following page after logging in: https://my.cleandrive.app/upgrade




Can I use Clean Drive with multiple Google Accounts?


Yes, you can select which account to use when logging in. Once logged in you can switch accounts by clicking the My Account button and selecting Switch Account.




Does Clean Drive work with Google Photos?


No, Clean Drive does not currently have the ability to find and delete duplicate files in Google Photos. However, it can be used to find duplicate photos that exist in Google Drive.




Can I use Clean Drive with iCloud, Microsoft OneDrive, Dropbox, Box, S3, or other cloud storage?


No, however we hope to offer this service in the future.




I wish Clean Drive could ______?


If you have a feature request please reach out via the contact form. Many current features have come from suggestions from Clean Drive users. It also helps us prioritize ones that are most desired.




How long will it take to scan my Google Drive account?


It depends upon how many others users are scanning their accounts at the same time and how fast Google servers are providing the file data. As a reference, we have seen processing times in the range of 200,000 to 600,000 files per hour.




How do I cancel my subscription with Clean Drive?


Cancelling is as easy as clicking the My Account button (top right on the summary page), then select Manage Billing, then you may click the Cancel button. Your account will remain active until the end of your subscription and you will not be charged again.




How do I install Clean Drive on my device?


There are a few different ways to install Clean Drive depending on the device you have. Android: Go to the app listing in the Google Play Store and click install. Google Drive add-on: Go to the app listing in the Google Workspace marketplace and click install. PWA Desktop / Chromebook / Android / IPhone / IPad : You can bookmark https://my.cleandrive.app or go to that domain anytime to load the app. The app can also be installed as a PWA (progressive web app) which makes it possible to open the app more like a desktop application. Google has install directions here.




How do I remove Clean Drive's access to my Google account?


You can remove any third party access to your Google account by following the steps documented by Google here. The basic steps outlined on Google's site are the following:

  1. Go to the Security section of your Google Account.
  2. Under “Third-party apps with account access,” select Manage third-party access.
  3. Select the app or service you want to remove.
  4. Select Remove Access.




Is the Clean Drive app safe?


This is a valid concern anytime any third party asks for access to your data.
We are very security conscious and have taken many precautions to prevent data breaches or misuse (database encryption, user isolation, etc). Clean Drive pulls the minimal amount from your Google Drive account. In order to pull this minimal amount it does require that Clean Drive have full access to your account as designed by Google. The Clean Drive app has gone through numerous Google security reviews to be able to request this access. Our Privacy-Policy and Terms of Service spell out how the data is handled and are written guarantees that should help relieve some concerns.




Can you delete my account and associated data?


Of course, just submit a request via email to brett@cleandrive.app and we will gladly remove all data associated with your account.




Can I scan shared drives using Clean Drive?


This is a feature that is actively being developed and it should be available soon. If you would like to be notified when it is available submit a request via the contact form.




I have thousands duplicate files, can I limit the results to files that are in a specific folder?


Yes, you can be selective with the files that you view in the Clean Drive app and you can do this on any page that displays your files. For example, if you go to the duplicate files page and click the action button and then filter it will show a dialog giving you options that let you select the type of duplicates you would like to see (screenshot below). Filter by Duplicate Files in Google Drive




If I use Clean Drive to delete files in my account, can I get the files back?


All files that are deleted are moved to your Google Drive trash and kept there for 30 days. You can view the files and restore them from there if you would like. If you do restore the files you will need to re-scan your Google Drive account usingClean Drive to have them viewable again in Clean Drive.





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