Frequently Asked Questions
Yes, you can select which account to use when logging in. Once logged in you can switch accounts by clicking the My Account button and selecting Switch Account. A subscription is required for each account.
No, Clean Drive does not currently have the ability to find and delete duplicate files in Google Photos. However, it can be used to find duplicate photos that exist in Google Drive.
No, however we hope to offer this service in the future.
It depends upon how many others users are scanning their accounts at the same time and how fast Google servers are providing the file data. As a reference, we have seen processing times in the range of 200,000 to 600,000 files per hour.
Cancelling is as easy as clicking the My Account button (top right on the summary page), then select Manage Billing, then you may click the Cancel button. Your account will remain active until the end of your subscription and you will not be charged again.
There are a few different ways to install Clean Drive depending on the device you have.
Go to the app listing in the Google Play Store and click install.
Google Drive add-on:
Go to the app listing in the Google Workspace marketplace and click install.
PWA Desktop / Chromebook / Android / IPhone / IPad:
You can bookmark https://my.cleandrive.app or go to that domain anytime to load the app. The app can also be installed as a PWA (progressive web app) which makes it possible to open the app more like a desktop application. Google has installation directions explaining how to install the PWA version of Clean Drive.
You can remove third party access to your Google account by following the steps to manage third-party apps & services documented by Google. The basic steps outlined on Google's site are the following:
- Go to the Security section of your Google Account.
- Under “Third-party apps with account access,” select Manage third-party access.
- Select the app or service you want to remove.
- Select Remove Access.
This is a valid concern anytime any third party asks for access to your data.
We are very security conscious and have taken many precautions to prevent data breaches or misuse (database encryption, user isolation, etc). Clean Drive pulls the minimal amount from your Google Drive account. In order to pull this minimal amount it does require that Clean Drive have full access to your account as designed by Google. The Clean Drive app has gone through numerous Google security reviews to be able to request this access.
Yes, you can be selective with the files that you view in the Clean Drive app and you can do this on any page that displays your files. For example, if you go to the duplicate files page and click the action button and then filter it will show a dialog giving you options that let you select the type of duplicates you would like to see (screenshot below).
All files that are deleted are moved to your Google Drive trash and kept there for 30 days. You can view the files and restore them from there if you would like.
Note: anytime changes are made in Google Drive (such as restoring files) Clean Drive will not stay in sync. In order to see the changes in Clean Drive you will need to run a re-scan in Clean Drive.
Yes, Clean Drive makes it easy to remove every file from your Google Drive account. Just go to the Custom View page and select a file size greater than -1 which displays all of your files. Then select the Action Button and Bulk Delete. If you want to remove files that you own but still have access to files that are shared with you, simply select yourself as the owner in the filter dialog.